Question 1

How do I create my first campaign?

Accepted Answer

To create your first campaign, upload a flyer or marketing material to your dashboard, select your target social media platforms, review the AI-generated content suggestions, customize as needed, and publish. The entire process typically takes 5-10 minutes.

Question 2

What file formats are supported for uploads?

Accepted Answer

Liflio supports JPG, PNG, PDF, and TIFF formats. For best results, use high-resolution images (300 DPI or higher) with clear text and branding elements. Maximum file size is 50MB.

Question 3

How long does AI content generation take?

Accepted Answer

AI content generation typically takes 30-90 seconds depending on the complexity of your material and the number of platforms selected. You'll see a progress indicator during processing.

Question 4

Can I edit AI-generated content before publishing?

Accepted Answer

Yes, all AI-generated content can be fully customized. You can edit text, adjust images, change colors, modify layouts, and add your own brand elements before publishing to any platform.

Question 5

How do I upgrade or downgrade my subscription?

Accepted Answer

Go to Settings > Billing in your dashboard. You can change your plan at any time. Upgrades take effect immediately, while downgrades take effect at the next billing cycle. Pro-rated billing applies for upgrades.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for enterprise accounts. All payments are processed securely through Stripe.

Question 7

Can I get a refund?

Accepted Answer

Yes, we offer a 14-day money-back guarantee for new subscribers. For annual plans, pro-rated refunds are available within 30 days. Contact support@liflio.com to request a refund.

Question 8

How do I add team members to my account?

Accepted Answer

In your dashboard, go to Settings > Team Management. You can invite team members by email and assign different permission levels (Admin, Editor, Viewer). Each team member counts toward your plan's user limit.

Question 9

Which social media platforms are supported?

Accepted Answer

Liflio supports Facebook, Instagram, LinkedIn, Twitter/X, TikTok, Pinterest, and YouTube. We also publish to Liflio's network of deal platforms across different countries for maximum reach.

Question 10

How does multi-country campaign management work?

Accepted Answer

You can create campaigns for different countries with localized content, currency, and cultural adaptations. Each country can have its own team, brand guidelines, and publishing schedules while maintaining centralized oversight.

Question 11

Can I schedule campaigns for future publishing?

Accepted Answer

Yes, you can schedule campaigns for specific dates and times across different time zones. The scheduling system accounts for optimal posting times for each platform and region.

Question 12

How accurate is the AI content generation?

Accepted Answer

Our AI achieves 95%+ accuracy in text extraction and brand element recognition. Content suggestions are trained on millions of successful marketing campaigns, but we always recommend reviewing before publishing.

Question 13

Why is my upload failing?

Accepted Answer

Upload failures are usually due to file size (over 50MB), unsupported format, or network issues. Try reducing file size, converting to JPG/PNG, or refreshing your browser. Contact support if issues persist.

Question 14

My social media account won't connect. What should I do?

Accepted Answer

Ensure you're using the correct login credentials and that your account has appropriate permissions. Try disconnecting and reconnecting the account. Some platforms require business account status for API access.

Question 15

Why aren't my campaigns showing in analytics?

Accepted Answer

Analytics data can take 2-4 hours to appear for most platforms. Ensure your campaigns were successfully published and check that you're viewing the correct date range. Some platforms have delayed reporting.

Question 16

How do I report a bug or technical issue?

Accepted Answer

Contact our support team at support@liflio.com with a detailed description, screenshots if possible, browser information, and steps to reproduce. Our technical team responds within 24 hours.

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